Solutions > User Services And Management
The retention rate of your customers and the return traffic to your website depends on how happy your customers are and how well they are managed. Companies that take their customer for granted will most likely loose to their competition that pays attention to the needs and demands of their clientele. Offering your customers a cost-effective way to interact directly with your business operations, by using your site to give them an online gateway to functions such as customer support, account management, order processing, and much more is a sure way to guarantee their all-time satisfaction.
With our User Services and Management tool you can convert your website visitors into prospective customers by offering them to register with your website. Returning users will be able to login into your website using their username and password and work with interactive features implemented on your company’s website. Such features may include accessing restricted (members-only) content, maintaining user profile, modifying their contact and billing information, changing various settings and preferences, paying their bills online, easily reordering your products or services, contacting customer support, viewing transactions & billing history, and much more.
The designated staff at your company will manage all of the registered website users and their accounts through a User Management Section of the Administrative Console. Administrators will be able to add new user accounts, approve and disable users, delete users, update profile information, reset passwords and modify various user settings and preferences.
MY ACCOUNT [Back To Top]
The best way to allow your customers to interact with your company is through a centralized online section of your website, specifically designed for the convenience of your customers. Such centralized section accessible to logged-in users is typically called User Account or “My Account”. The My Account section is an area of your website, where registered users can manage their account and services provided to them, including accessing restricted (members-only) content, maintaining their user profile, modifying their contact and billing information, changing various settings and preferences, paying their bills online, easily reordering your products or services, contacting customer support, viewing their transactions & billing history, and much more.
Orders History & Reordering
For e-commerce websites with online ordering, the My Account section allows your customers to view all pending and completed orders. Customers can view the status of each order along with a list of all of the items purchased, their quantity, method of payment, total price, shipping destination and date of purchase. Customers can also conveniently repeat their previous orders with a single mouse click.
Restricted Access
Your website may have certain content sections accessible only to registered (or paying) users. Unregistered users will be prompted to register (or pay) in order to gain access to these sections.
MAILING LISTS [Back To Top]
An effective way to stay in touch with your customers and to keep them informed about your newest products, services, special deals and events is through e-mail. Those who will choose to receive your regular news and updates will become your company’s most educated and loyal customers.
The Administrative Console will permit the designated personnel to send out mass mailings to the selected website users. The administrator can compile the mailing list by filtering and searching the user database. Optionally, mailing lists and frequently used mailings can be saved for future use.
Site administrators can also setup e-mail campaigns. An e-mail campaign is a combination of a mailing list and a template. It can be used for periodical mass mailings and can be setup to keep track of how many e-mail messages were actually delivered and viewed.
Front end tools can be implemented so that registered website users and guests can modify their mailing list preferences. For example, each website user will be able to subscribe (opt-in) or unsubscribe (opt-out) from any mailing list. Such requests will be processed by the system automatically.
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